Survey: potential for cashless payment has not yet been spotted

Survey: Potential for cashless payment has not yet been spotted

Six out of ten people in Germany have been a survey, according to a customer’s priority with card or smartphone – but there are a number of barriers. In the backer or butcher, in the taxi or in local traffic, but also in some guest institutes, consumers are still dependent on their own experience. 26 percent of more than 2000 adults requested from the opinion research institute Yougov, they have been able to use the map and smartphone more likely to pay, "If there are more opportunities". 14 percent has been able to use this path, if you could withdraw cash at the cash register at the same time.

Suitable card terminals not yet flat

"Under pandem conditions, the avoidance of cash payments is recommended from grounds of hygiene or health protection. Here, the creation of a possible flat-screen-covering infrastructure with contactless card terminals offers significant potential", commented Jurgen Guard by the Cooperative Association The results of the survey, which was carried out on behalf of the folk and Raiffeisen banks in the association.

The association based in Neu-Isenburg represents institutions in all federal tags with the exception of Bayern and Baden-Wurttemberg. Guard is spokesman for the Management Board of Hanoverian Volksbank and leads the working committee in the cooperative association market and products.

Pandemic accelerates digitization of the industry

When the contactless method, the payment card does not have to be inserted into a device. The data is exchanged with the terminal at the cash register when the card is held in front of the reader. At a small amount is not even the entry of the PIN (PIN) is not yet. The German banking industry had doubled the limit for the card payment without PIN input in the trade from 25 to 50 euros per use during the pandemic.

The pandemic has accelerated the trend towards digitization throughout the industry, many institutes dun on their branch network. In the survey, a Funftel (22 percent) of respondents said that since the beginning of the pandemic in Marz 2020 has been less frequent in a bank branch to do with a personal contact person to do with a personal contact person. Good a third (36 percent) of respondents were at least as often in the store as in pre-Corona times.

Open for electronic bank services

Overall, the survey participants amongstand openness for electronic access routes to the bank: 55 percent can be introduced to complete simple services such as exemption or continuous survey by phone, 29 percent will see that differently. 49 percent were advised, for example, by video chat for retirement or financing, a third is there for.

The data is based on an online survey of YOUGOV Deutschland GmbH, at which in the period 26. to 29. Marz this year 2028 adults. The results were weighted to the information and are thus representative of the German population from 18 years. Among other things: were they happy with card or card. Pay smartphone? How often were you since the beginning of the Corona Pandemic (D.H. Since Marz 2020) compared to the Corona Pandemic in a bank branch to complete banks with a personal contact person?

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